Terms and Conditions

Effective Date: [9/12/2025]

Welcome to erisvi pro. These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of our products. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Definitions

• "Website" refers to [www.erisvi.pro], including all content, features, and services offered.

• "Company," "we," "us," or "our" refers to erisvi pro, the owner and operator of the Website.

• "User" means any visitor, customer, or person accessing the Website.

• "Customer" refers to a User who purchases Products through the Website.

• "Products" means all items offered for sale on the Website, including but not limited to raw agate stones, polished agate stones, and agate jewelry.

2. Product Information

We strive to provide accurate descriptions and high-resolution images of our Products. However, due to the natural uniqueness of agate stones, please note:

• Color, pattern, shape, and size variations are normal and expected.

• Product images are for illustrative purposes only; no two stones or pieces of jewelry are exactly alike.

• Measurements are approximate and may vary slightly.

We do not guarantee that your device’s display of colors will be accurate.

3. Ordering Process

Order Acceptance

Your order is an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

Order Confirmation

Upon placing an order, you will receive an email confirmation. This does not constitute acceptance of your order. A binding contract is formed only when we dispatch the Products and send you a shipment confirmation email.

Order Cancellation

You may request to cancel your order before dispatch by contacting our support team at [support@erisvi.pro]. Once the item has shipped, cancellation is no longer possible, and the return process must be followed.

4. Pricing and Payment

• All prices are listed in [USD] and include applicable taxes unless otherwise stated.

• We reserve the right to change prices at any time before an order is confirmed.

• Accepted payment methods include major credit/debit cards, PayPal, and other secure payment gateways as indicated on the Website.

• You are responsible for any additional bank fees, conversion charges, or international transaction costs.

5. Shipping and Delivery

Shipping Methods

We offer standard and expedited shipping options. Shipping costs and estimated delivery times will be displayed at checkout.

Estimated Delivery Times

Delivery times vary depending on location and carrier but are typically:

• Domestic: 3-7 business days

• International: 14- 30 business days

Risk of Loss

All Products are shipped with tracking. Risk of loss and title for Products pass to you upon delivery by the carrier.

International Shipping

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

6. Intellectual Property

All content on the Website—including images, designs, logos, product descriptions, and trademarks—is the intellectual property of erisvi pro or its licensors and is protected under applicable copyright and trademark laws.

You may not:

• Copy, reproduce, or exploit any part of the Website or its content

• Use our trademarks without express written permission

• Use images or content for commercial purposes without authorization

7. User Obligations

By using this Website, you agree to:

• Provide accurate and current information when placing an order

• Use the Website only for lawful purposes

• Not engage in any activity that disrupts or harms the Website or its users

• Refrain from attempting to gain unauthorized access to systems or data

Prohibited activities include fraud, abusive behavior, distribution of malware, or violating any local, national, or international laws.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or Products.

• Our liability is limited to the purchase price of the Products you ordered.

• We do not guarantee uninterrupted or error-free access to the Website.

• The Products are provided "as-is" and "as available," especially due to the natural nature of gemstones.

9. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to our privacy practices.

10. Amendments to Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with an updated effective date.

User Notification:

• Continued use of the Website after changes are posted constitutes your acceptance.

• Significant changes may also be communicated via email or site notification.

Contact Us

If you have questions about these Terms, please contact:

📧 Email: support@erisvi.pro
📞 Phone: +212671143680