Refund & Return Policy

Effective Date: [9/12/2025]

Thank you for shopping with us. We take pride in offering high-quality agate stones and agate jewelry, each selected and crafted to highlight the natural beauty and uniqueness of this extraordinary mineral. Your satisfaction is important to us. This policy outlines the terms under which returns and refunds are accepted.

1. Scope and Applicability

This Refund Policy applies to all purchases made through our website for the following product categories:

• Agate Stones (raw, tumbled, or carved)

• Agate Jewelry (rings, necklaces, bracelets, earrings, and other accessories)

Exceptions:

The following items are excluded from this policy unless they arrive damaged or incorrect:

• Custom or personalized pieces (e.g., engraved or made-to-order items)

• Clearance or final sale items

2. Eligibility Criteria

We accept refund or exchange requests under the following conditions:

• Damaged or Defective Items: The item is received visibly damaged, cracked, or broken upon delivery.

• Incorrect Item Sent: The product received is not what was ordered (e.g., incorrect size, color, or type).

• Quality Issues: The item is materially different from the description or photos on the website.

Please Note:

• Due to the natural variations in color, pattern, and size of agate stones, differences from product images do not constitute defects.

• Slight imperfections, inclusions, or natural fissures are inherent characteristics of genuine agate and are not grounds for return.

3. Time Frame for Returns

• Notification Window: Customers must request a return or refund within 7 calendar days of receiving the item.

• Return Window: Approved items must be returned to us within 14 calendar days from the date of approval.

Returns requested or shipped outside these windows may not be accepted.

4. Return Process

To initiate a return or refund:

1. Contact Customer Support at [contact@erisvi.pro] .

2. Include the following:

   • Order number

   • Description of the issue

   • Clear photos of the item and any damage or discrepancies

3. Wait for return authorization and instructions before shipping the item.

Return Packaging Requirements:

• Items must be returned unused, unworn, and in original condition, with all original packaging, certificates (if any), and accessories.

• Products must be securely packaged to prevent damage during return shipping.

5. Inspection and Approval

All returned items will be inspected upon receipt to verify eligibility. We reserve the right to deny returns that:

• Show signs of use or wear

• Are damaged due to improper packaging

• Do not match the original item shipped

Upon approval, we will notify you by email and proceed with the refund or exchange.

6. Refund Methods

Approved refunds will be issued via:

• Original payment method (e.g., credit/debit card, PayPal)

Refund Timeline:

• Please allow 5–10 business days for the refund to be processed after approval.

• Actual posting times may vary based on your payment provider.

7. Non-Refundable Items or Conditions

The following do not qualify for refunds or exchanges:

• Custom-made or personalized items

• Final sale or discounted items

• Returns requested or shipped outside the return period

• Items returned without prior authorization

• Damage caused by misuse, accidents, or improper care

8. Shipping Costs

• If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the full cost of return shipping.

• For all other cases (e.g., change of mind), the customer is responsible for:

  • Return shipping fees

  • Ensuring the item is adequately packaged and tracked

We are not responsible for returns lost or damaged in transit.

9. Customer Support

For all refund, return, or exchange inquiries, please contact us:

📧 Email: support@erisvi.pro
📞 Phone: +212671143680
📍 Hours of Operation: Mon–Fri, 9:00 AM – 5:00 PM (GMT+1)

Final Note

Our agate stones and jewelry are natural works of art. While we strive for consistency, each piece is inherently unique. We appreciate your understanding and support of the natural variation that makes each item special.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@erisvi.pro